Return Policy

At The zenmahats , customer satisfaction is our top priority. If you’re not fully satisfied with your purchase, we’re here to help. Please review our return policy below for eligibility, instructions, and related information.

1. Eligibility for Returns

To be eligible for a return, please ensure the following:

Items must be returned within 30 days of the purchase date.
Products must be unused, unworn, and in their original packaging, with all tags attached.
Certain items, such as sale or clearance items, may be ineligible for returns unless they are defective or damaged upon arrival.

2. Non-Returnable Items

The following items cannot be returned:

Gift cards
Final sale or clearance items
Personalized or custom-made items
Any item not in its original condition, damaged, or missing parts for reasons not due to our error

3. Return Process

To initiate a return, please follow these steps:

Contact Customer Support: Reach out to our team via email at contact@thezenwear.com with your order number and the item(s) you wish to return.
Receive Authorization: Once your return request is approved, we will provide instructions and a return shipping address.
Ship Your Item: Carefully pack your item(s) and ship them back using a trackable shipping method. You are responsible for return shipping costs unless the item is defective or incorrect.

4. Refunds

Processing: Once we receive and inspect your returned item, we will notify you of the status. Approved returns will be refunded to your original payment method within 5-7 business days.
Shipping Costs: Shipping fees are non-refundable. If you received free shipping, the original shipping cost may be deducted from your refund.
Partial Refunds: Certain items may only be eligible for partial refunds if they show signs of use or are not in their original condition.

5. Exchanges

If you wish to exchange an item for a different size, color, or style, please follow the return process to return the original item, then place a new order for the desired item.

6. Damaged or Defective Items

If your item arrived damaged or defective, please contact us within 7 days of receipt. We will arrange for a replacement or provide a full refund, including return shipping costs, for eligible cases.

7. Late or Missing Refunds

If you haven’t received a refund within the stated time frame:

Check with your bank: Processing times vary between banks and may take up to 10 days.
Contact Customer Support: If the refund still hasn’t appeared, please contact us at contact@thezenwear.com for further assistance.